If you want to make a complaint
Prisoners’ Advice Service
PAS provides legal advice and information to prisoners regarding their rights, particularly in relation to the practical application of the Prison Rules and to their conditions of imprisonment. PAS takes up prisoners' complaints about their treatment inside prison by providing free advice and assistance on an individual and confidential basis, taking legal action where appropriate.They have a worker who deals just with women’s prisons. You can write to: PAS, PO Box 46199, London EC1M 4XA Or phone: 0845 430 8923 or 0207 253 3323.
Prison and Probation Ombudsman
The Prisons and Probation Ombudsman investigates complaints from prisoners and those subject to probation supervision. The Ombudsman is completely independent of both the Prison Service and the National Probation Service. Complaints must first have been aired through the internal complaints system of the Prison Service. To get a complaint form call: 020 7035 2876 or 0845 010 7938 (lo-call) Or write to: Prison and Probation Ombudsman, Ashley House, 2 Monck Street, London, SW1P 2BQ.
Independent Monitoring Board
The IMB is a group of independent people appointed to act as a ‘watchdog’ in prisons. A complaint can be referred to the IMB at any time. However, the Board will not usually consider a complaint unless the prisoner has tried to resolve the problem by using the internal complaints procedure. Prisoners can ask to speak directly to a member of the IMB.